Shipping and returns
Fulfilled by Printful
When it arrives
Every piece is made after you order it. Production takes two to five working days, then shipping: three to four days inside the EU, two to four to the UK, four to six to the US. You get a tracking link the moment it leaves the facility.
What shipping costs
Prices on the site exclude tax; both shipping and any tax due are added at checkout. Shipping is a flat rate by destination: one price for the first piece in a parcel, then less for every piece after it. You pick where the order is going in the bag, and the exact amount is shown before you pay — no surprises on the payment page.
Pieces are not all made in the same place. Garments are printed and sewn where garments are made, mugs and mouse pads where those are pressed, so an order holding both leaves as two parcels and is charged for two. The bag says so before you get to the payment page, and the parcels usually arrive a day or two apart.
| Destination | First piece | Each after | Delivery |
|---|---|---|---|
| Europe | €4.49 | €1.49 | 3–5 days |
| United Kingdom | €4.39 | €1.49 | 2–5 days |
| Switzerland, Norway, Iceland, Liechtenstein | €9.29 | €2.99 | 4–8 days |
| United States | €4.69 | €1.79 | 4–8 days |
| Canada | €7.99 | €2.69 | 5–10 days |
| Japan | €4.49 | €1.99 | 5–10 days |
| Australia and New Zealand | €6.79 | €2.49 | 6–12 days |
| Brazil | €10.99 | €3.49 | 7–15 days |
| Rest of the world | €10.99 | €3.49 | 7–20 days |
Per parcel, and working days after the piece is made, on top of production.
Outside the EU, your own country may charge import duty when the parcel arrives. That is collected by your customs authority, not by us, and we cannot estimate it for you.
Returns
Fourteen days from delivery, unworn and unwashed, for any reason — write to support@fozmu.studio and we send a label. Because pieces are made individually, we cannot resell a returned garment, so we ask you to check the measurements before ordering.
Faults and mistakes
A misprint, a defect, or the wrong item is replaced at our cost with no return needed. Send a photo within thirty days and we reprint it.
Cancelling
Reach us before production starts — usually within a few hours of ordering — and we cancel and refund in full. After that the piece exists, and the return terms apply.
Talking to a person
support@fozmu.studio for orders, support@fozmu.studio for anything else, or the Fozmu Discord if you would rather type it than email it.